Shipping and Returns

Refund & Exchange Policy

All returned items should be sent to:

Hourglass Lingerie
604 Providence Road
Towson, MD 21286

Refunds
Your purchase doesn't comfort your every last curve? No worries, Hourglass Lingerie offers returns and exchanges within 30 days of your purchase. Orders returned after 30 days are subject to a restocking fee. Fill out the return form included with your package. For exchanges, you must fill out the bottom portion of the return form. If you are unable to find the enclosed return form, or need a new one, you can print one out Click Here. All items must be returned in clean, like new conditon with tags still attached.

Refunds can only be processed to the original credit card used. Refunds may take up to 7-10 business days from the date we receive your returned package. Refunds may take 1-3 business days to appear on your statement once processed.

Exchanges
We cannot guarantee items requested for exchange will be in stock. We will contact you if your requested items are no longer available by the manufacturer, or are on back-order. If the exchange is less than the original sale, then you will be refunded back to the original method of payment. If the exchange is more than the original sale, we will contact you for payment to complete the exchange. When sending back a item for exchange, please include the size, style and color you wish to exchange for.

Return Shipping Cost

All customers are responsible for shipping charges of any kind for any items sent back to Hourglass Lingerie. However, if you would like to exchange for a new item, Hourglass Lingerie will cover the cost of shipping for the exchange, once your return has been received.

In the rare event that you receive an incorrect, damaged or defective item, please contact us at 443-869-5324 or email us at info@hourglasslingerie.net. Customers must report the problem within 7 days from the date the item was delivered.

Need Help

If you have any additional questions or need advice? Please call us at 443-869-5324 or email us at info@hourglasslingerie.net. Our fitting specialist will be more than happy to answer your questions!