Returns and Exchanges

Return Policy:

All return items should be sent to:

Hourglass Lingerie
3500 Parkdale Avenue
Suite 25 Box A-25
Baltimore, MD 21211
 
If you are not able to find enclosed return form, or need a new one, please email us at info@hourglasslingerie.net.

Refunds

Refunds can only be processed to the original credit card used. Refunds will be processed up to 7-10 business days from the date we receive your returned package. Refunds may take 1-3 business days to appear on your statement once processed.

Exchanges

We cannot guarantee items requested for exchange will be in stock. We will contact you if requested items are no longer available by the manufacturer or on backorder. If the exchange is less than the original sale, then you will be refunded back to the original method of payment. If the exchange is more than the original sale, we will contact you for payment to complete the exchange.

Return Shipping Cost

The customer is responsible for shipping any return items back to Hourglass Lingerie. However, if you would like to exchange for a new item, Hourglass will cover the cost of shipping for the exchange items to you, once your return has been received. We do not charge restocking fees.

In the rare event that you receive an incorrect, damaged or defective item, please contact us at 443-869-5324 or email us at info@hourglasslingerie.net. Customer must report the problem within 15 days from the date the item was delivered.

Need Help

If you have any additional questions or need advice? Please call us at 443-869-5324 or email us at info@hourglasslingerie.net . Our staff will be more than happy to answer your questions!

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