Shipping Policy

Shipping Information

Receive Free Ground Shipping on orders over $50.00 at checkout. Free shipping on orders over $50.00 is only valid for shipping addresses in the United States including Alaska, Hawaii, US Protectorates Street, military and air force bases (within the US only).

Shipping Options within the 48 Contiguous States

Shipping Method Estimated Delivery Time
Package Trackable
Order Subtotal
Shipping Charges
USPS First Class 3-5 Business Days
Yes
$50.00 or Less
$3.50
USPS First Class 3-5 Business Days
Yes
$50.01+
Free
USPS Priority 1-3 Business Days
Yes
$100.00 or Less
$8.50
USPS Priority 1-3 Business Days
Yes
$100.01+
Free
USPS Express 1 Business Day
Yes
0.00+
$25.00

Shipping Options for Alaska and Hawaii Street (Alaska and Hawaii PO Box)

Shipping Method Estimated Delivery Time
Package Trackable
Order Subtotal
Shipping Charges
USPS First Class 3-7 Business Days
Yes
$50.00 or Less
$3.50
USPS First Class 3-7 Business Days
Yes
$50.01+
Free
USPS Priority 1-3 Business Days
Yes
$100.00 or Less
$8.50
USPS Priority 1-3 Business Days
Yes
$100.01+
Free

Shipping Options for US Protectorates Street (US Protectorates Street)

Shipping Method Estimated Delivery Time
Package Trackable
Order Subtotal
Shipping Charges
USPS First Class 4-8 Business Days
Yes
$50.00 or Less
$3.50
USPS First Class 4-8 Business Days
Yes
$50.01+
Free
USPS Priority 2-4 Business Days
Yes
$100.00 or Less
$8.50
USPS Priority 2-4 Business Days
Yes
$100.01+
Free

Shipping Options for APO/FPO Street (APO/FPO PO Box)

Shipping Method Estimated Delivery Time
Package Trackable
Order Subtotal
Shipping Charges
USPS First Class 18-40 Business Days
Yes
$50.00 or Less
$3.50
USPS First Class 18-40 Business Days
Yes
$50.01+
Free
USPS Priority 8-16 Business Days
Yes
$100.00 or Less
$8.50
USPS Priority 8-16 Business Days
Yes
$100.01+
Free

*Priority (Two Day) and Express (Next Day) orders must be submitted by 1:00 P.M. EST. If the order is placed before 1:00 P.M. EST then you can use the charts above to see when it will arrive. If the order is placed after 1:00 P.M. EST then add one additional business day.

*Note in stock items on orders received Monday to Friday before 1:00 P.M. EST, ship same business day, where not in stock items may take additional 3-5 business days to process your order and ship.

International Shipping (Outside of the USA)

Countries And Regions Estimated Delivery Time
Package Trackable
Order Subtotal
Shipping Charges
Canada 5-10 Business Days
Yes(if applicable)
0.00+
$8.50
Europe 10-20 Business Days
Yes(if applicable)
0.00+
$15.00
Asia 10-16 Business Days
Yes(if applicable)
0.00+
$15.00
Outsides US, Europe, Asia 10-20 Business Days
Yes(if applicable)
0.00+
$18.00

*On all international orders Hourglass Lingerie offers the Shipsurance Discount insurance except the orders ship to Russia and Canada.

Shipping Conformation Emails
Hourglass Lingerie will send you a shipping conformation email when all or part of your order is shipped that will include the USPS tracking number. You will be sent a shipping conformation email with a tracking number for every shipment.

Shipping Insurance
We highly recommend you purchase the optional shipping insurance to protect you merchandise at a cost of only $2.00. Hourglass is not responsible for merchandise damaged or lost in shipment if you do not want to use this option. If you do exercise the insurance option and your package is lost or damaged then we ask 15 business days from the date you make us aware of the problem before replacement items can be sent. This is the time that our shipper requires for an insurance to claim.

Delivering Your Package
We process orders and ship packages Monday through Friday. At this time, we do not offer shipping on Saturday, Sunday or Holidays. We process orders and ship in one business day. We will contact you if your order item is out of stock.

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